Reimbursement Procedure for Printing Errors:
 

In order to keep printing process as low as possible, we need to review the errors before a reimbursement can be made. This accomplishes a number of things:

1. It allows us to identify and correct issue quickly
2. It allows us to identify and explain any user mistakes that might have been made.
Printing Reimbursement Procedure:
1. You have 30 days to report to the DM staff a printing error. A printing correction WILL NOT be made after 30 days from the time the error occurred.
2. If you feel that there was a printing error, please print out your printing statement. Submit the printed statement with the error(s) circled on the statement, along with any partially printed pages to the DM office. A DM staff member will determine what errors will be reimbursed.

Please Note: You need to bring with you any misprints for review. If you do not have the misprints with you then a reimbursement cannot be given.
3. If there is a dispute with what was reimbursed, then a final decision will be made by the Director of Digital Media.
4. The following printing errors WILL NOT be reimbursed. These are caused by user errors and unauthorized use of a logged in machine.
1.
 Unauthorized printing done on a computer that was left logged in.
2.
 Printing done during an unauthorized login using your NetID and password.
3.
 Prints that are rotated or cropped.
This is due to improper setup of the document for printing or from not giving enough of a margin around your document.
For example, if you are plotting to the 42" plotter, you need to leave a 1inch margin around your document. In other words make the document 40 inches wide. If it is over 40 inches wide the plotter will rotate the document to fit or crop just crop the document.
4.
 Prints sent to the wrong printing device.
5.
 Excess printing by accidentally selecting multiple copies.
6.
 Prints and Plots plotted directly from Illustrator.
Plotting directly from illustrator typically results in cropped and or rotated plots. There is no easy or consistent way to avoid this. Open the Illustrator file in either Photoshop or InDesign and plot from those applications.
7.

Plots that exceed the maximum recommended length
The plotter drivers for the plotters are not engineered to handle plots over certian lengths. We have found that documents that exceed this hardware limit typically result in cropped plots.

Maximum Plot Lengths:
Draft Plotter (OCE Plotter), Production Plotter (HP1055CM)and the Canon Color Plotters: Max Length = 96"

Presentation Plotters (HP Z6100PS 42" and HP Z6100PS 60"): Max Length = 120"

5. The following printing errors WILL be reimbursed. These types of errors were caused by a malfunction in the system or printing device.
1.
 Canceling the print job part way through the printing. You will be charged only for the portion that was printed. You need to present the printed portion of the job, or you will not be reimbursed.
2.
 The print job ran out of ink or the paper jammed during printing. You need to present the partially printed portion or jammed paper in order to get reimbursed for the whole print job.
3.
 Printing jobs that completely spooled, but then never printed. Please note that if the job did not spool completely, then it was not charged to the Printing Account System.
4.
 The Printing Account System recorded the wrong number of prints. This is very rare error which will record 1,000 pages printed instead of just 1. We will know when this error happens and when it does not happen.